Terms of Service -- Bontro

1. Acceptance of Terms

By accessing or using Bontro ("the platform"), you agree to be bound by these Terms of Service. If you do not agree, do not use the platform. These terms apply to all users, including service professionals ("Pros") and clients who book appointments.

2. Description of Service

Bontro provides appointment scheduling software that allows independent service professionals to accept bookings and payments from clients. Bontro is a software platform only -- we are not a party to any service agreement between a Pro and their client, and we do not employ, endorse, or guarantee any Pro listed on the platform.

3. Account Registration

To use Bontro you must:

Be at least 18 years of age.
Provide accurate and complete information when creating your account.
Keep your login credentials secure and not share them with others.
Notify us immediately of any unauthorized access to your account.

You are responsible for all activity that occurs under your account.

4. Subscription Plans and Billing

Bontro offers free and paid subscription plans. Paid plans are billed monthly or annually through Stripe. By subscribing to a paid plan, you authorize us to charge your payment method on a recurring basis.

Starter -- free, up to 35 bookings per month.
Growth -- $19/month or $190/year.
Business -- $49/month or $490/year.

You may cancel your subscription at any time through Settings → Billing. Your plan remains active through the end of your current billing period. We do not offer refunds for partial periods except where required by law.

We reserve the right to change pricing with 30 days notice. Founding Pro pricing is locked for the duration of the agreed term.

5. Payments and Stripe Connect

Payment processing is provided by Stripe. Pros must connect a Stripe account to collect payments through Bontro. By connecting Stripe, you agree to Stripe's Terms of Service.

Bontro does not take a commission on bookings. Stripe charges 2.9% + $0.30 per successful transaction. All other payment amounts go directly to the Pro's Stripe account.

Bontro is not responsible for payment disputes, chargebacks, or failed payments between Pros and clients. These are handled directly through Stripe.

6. Cancellation Fees and Card on File

Pros may configure cancellation policies and require clients to save a card on file at booking. By providing a card at booking, clients consent to being charged a cancellation or no-show fee in accordance with the Pro's stated policy.

Bontro provides the infrastructure for card-on-file and cancellation fee charging but is not responsible for disputes between Pros and clients regarding fee amounts or circumstances.

7. Acceptable Use

You agree not to:

Use the platform for any unlawful purpose.
Post false, misleading, or fraudulent information.
Harass, abuse, or harm other users.
Attempt to access accounts or data that do not belong to you.
Reverse engineer, scrape, or copy the platform without permission.
Use the platform to send unsolicited commercial messages (spam).
Interfere with the operation of the platform.

8. Content and Reviews

Clients may leave reviews for completed appointments. Reviews must be honest and based on genuine experiences. We reserve the right to remove reviews that violate these terms.

Pros on Growth and Business plans may respond to and moderate reviews within the limits described in our Help Center. Pros may not create fake reviews or offer incentives for positive reviews.

9. SMS Communications

By providing a phone number and opting in to SMS at the time of booking, you consent to receive appointment-related text messages from Bontro and the Pro you booked with. You may opt out at any time by replying STOP. Message and data rates may apply. Consent to SMS is not a condition of booking.

10. Intellectual Property

Bontro and its content, features, and functionality are owned by Bontro and protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

11. Disclaimers

Bontro is provided "as is" without warranties of any kind, express or implied. We do not warrant that the platform will be uninterrupted, error-free, or secure.

Bontro does not vet, certify, or guarantee any Pro listed on the platform. Clients are responsible for evaluating Pros before booking. Bontro is not liable for the quality, safety, or legality of services provided by Pros.

12. Limitation of Liability

To the maximum extent permitted by law, Bontro shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the platform, including lost profits, lost data, or business interruption. Our total liability for any claim shall not exceed the amount you paid us in the 12 months preceding the claim.

13. Termination

We reserve the right to suspend or terminate accounts that violate these terms, with or without notice. You may delete your account at any time by contacting support. Upon termination, your right to use the platform ceases immediately.

14. Governing Law

These terms are governed by the laws of the State of Pennsylvania, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Philadelphia County, Pennsylvania.

15. Changes to Terms

We may update these terms from time to time. We will notify you of material changes by email or by posting a notice on the platform. Continued use of Bontro after changes take effect constitutes acceptance of the updated terms.

16. Contact

Questions about these terms can be directed to support@bontro.co.