We want booking on Bontro to feel safe — and we want to be honest about exactly what our checks do and don't mean.
Pros confirm a real phone number with a one-time code before they can take bookings.
Optional identity verification is powered by Stripe Identity — a pro submits a government-issued photo ID and a selfie, and Stripe checks that the face matches the document.
All card payments are processed by Stripe. Bontro never sees or stores your full card number.
Where a pro uses them, consent and waiver forms are signed digitally and saved as timestamped PDFs — so both sides have a record.
A verified badge means the pro completed identity verification with Stripe Identity — a government ID that matched a selfie. It confirms the person is who they say they are. It is not a rating, a review, or an endorsement of their work.
Verifying a pro's identity or phone number does not mean Bontro has background-checked them, confirmed they are licensed or insured, endorsed them, or guaranteed that they are safe or that their work will meet your expectations. Bontro is a booking and payments platform — the services are provided by independent pros, not by Bontro.
Please use your own judgment when choosing a pro: read reviews, ask questions, and confirm any licensing or insurance that matters to you directly with the provider.