Managing client reviews
View, respond to, and moderate reviews.
Reviews help new clients trust you. Here's how they work:
Collecting reviews: About 2 hours after a completed appointment, clients receive an email asking them to leave a review. They can also review from their My Bookings page. Reviews include a 1-5 star rating and optional comment.
Viewing reviews: Go to Dashboard → Reviews to see all reviews with star rating, comment, and date.
Responding: Growth and Business plans can respond publicly. Click a review to write a response. It shows on your booking page below the review. Responses are visible to all potential clients.
Moderation: Growth and Business plans can hide or remove reviews (up to 10 per month): - Hide: Removes it from your public booking page but keeps it in your dashboard - Remove: Soft-deletes it entirely - Unhiding a review frees up one of your monthly slots - Your moderation count resets on the 1st of each month
Your rating: Your overall rating is the average of all visible reviews and appears on your booking page header and in the Bontro directory.