Email notification settings
Which emails clients receive, and how to toggle each channel.
Bontro sends email notifications automatically for key events. You can control which ones are active in Settings -> Notifications.
Emails sent to clients:
| Event | When sent | Toggleable | |-------|-----------|------------| | Booking confirmation | Immediately after booking | Yes | | 24-hour reminder | Day before the appointment | Yes | | 2-hour reminder | 2 hours before appointment | Yes | | Cancellation notice | When booking is cancelled | Yes | | Reschedule proposal | When you propose a new time | Yes | | Review request | 2 hours after appointment end | Yes |
Emails sent to you: - New booking notification (with client details) - Booking cancellation by client - Reschedule accepted or declined
How to toggle notifications: Go to Settings -> Notifications. Toggle any channel on or off. Changes save immediately.
Cancel links in every email: Every confirmation and reminder email includes a direct cancellation link so clients can cancel without logging in. The link expires after 7 days.
Email display name (Business plan): Set a custom display name so your business name appears as the sender on all client emails (e.g., "Ray's Barbershop" instead of "Bontro"). Go to Settings → Notifications → Email display name.
Test your notifications: Use the "Send test" button next to the email status to fire a real test email to your address. For SMS, enter your phone number in the test field at the bottom of the SMS card.
Tip: Leaving the 24-hour reminder on is strongly recommended. It is the single most effective tool for reducing no-shows. Clients who receive a reminder show up at significantly higher rates.