Winning back lapsed regulars
See which regulars are overdue for a visit and bring them back in one tap, with recovered revenue tracked.
Win-Back helps you keep your regulars, two ways: nudge the ones who are coming due before they drift, and re-invite the ones who have already gone overdue. It also tracks how much you recover. Available on Growth and up.
Due to rebook soon At the top is the proactive list: regulars whose next visit is coming up (within about two weeks) based on their own booking pace, who have not booked yet. Reaching out here, before they lapse, converts far better than waiting. Select who to remind and tap "Send reminder" to send a friendly "time for your next visit" message.
Lapsed regulars Below the forecast is the list of regulars who are past their usual booking pace and have nothing on the calendar. Each row shows their last visit, how often they usually come in, how overdue they are, and their average ticket. The header totals it up as revenue at risk.
Sending a win-back 1. The list starts with everyone selected. Uncheck anyone you do not want to contact. 2. Tap "Send win-back." 3. Edit the subject and message, or use the ready-made one. 4. Pick your channels. Email reaches everyone. Push reaches clients who have the app. Text (SMS) uses your SMS credits and only goes to clients who gave a number and have not opted out. 5. Send.
Recovered revenue When a client you contacted books within 30 days, that booking is credited to the campaign. The "Past win-back campaigns" section shows how many rebooked and how much you recovered, from real bookings, not estimates.
Good to know - Only your own clients can be contacted. - Imported clients are never sent SMS. - Win-Back is on the Growth and Business plans.