SMS text message notifications
Send text reminders and confirmations to clients.
SMS notifications let you reach clients by text for booking confirmations, reminders, and alerts. Available on Growth and Business plans.
Monthly quotas: - Growth plan: 50 SMS/month - Business plan: 300 SMS/month - Starter plan: no SMS included
When SMS is sent (if client provided a phone number): - Booking confirmation: to the client right after booking - 24-hour reminder: the day before their appointment - 2-hour reminder: 2 hours before their appointment - Cancellation notice: when either party cancels - New booking alert: to you when someone books
Running low on SMS? - SMS Pack: Buy 100 messages for $1.50 ($0.015/SMS) in Settings → Notifications - Overage: Enable auto-charge at $0.02/SMS after your quota runs out
Pack credits carry over month to month. Your monthly quota resets on the 1st.
SMS quiet hours: Set a custom quiet window in Settings → Notifications so no texts go out late at night or early in the morning. TCPA regulations require SMS only between 8 AM and 9 PM — you can restrict further (e.g., stop at 8 PM, resume at 9 AM).
Test your SMS: Enter your phone number in the "Send a test SMS" field in Settings → Notifications to confirm texts are being delivered.
SMS usage: Track usage in Settings → Notifications. You'll see a warning bar at 80% usage.