How tips work
Clients can add a tip when paying via payment request.
When a client pays via a payment request link you send them, they'll see a tip option on the Stripe checkout page.
What clients see: - A dropdown labeled "Add a tip (optional)" - Options: 15%, 18%, 20%, 25%, or no tip - The client can choose a preset tip percentage or enter a custom tip amount at checkout.
Where tips go: - Tips are routed directly to your connected Stripe account. No Bontro markup. - The tip appears as a separate payment in your Stripe dashboard - Both the base payment and tip are recorded in your Bontro payments history
Tips are only available on payment request links, not on deposits or upfront payments collected at booking time. This is because Stripe Checkout's tip field only works on one-time payment sessions.
Note: The tip is processed separately from the main payment. If you issue a refund on the booking, the tip is not automatically refunded. You'd need to refund it separately in your Stripe dashboard if needed.